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Terms and Conditions

General Terms and Conditions 


We are Tak Wah Trading Co.,Ltd (collectively referred to as "we"or "the company") and we own and operate the site www.takwahjapanseafood.com (collectively referred to as "our site" ). Our site offers a convenient way to shop online over the Internet, we also provides home delivery services (referred to as "services"). 


Please read the following terms and conditions carefully before using our site. By using our site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. We may revise these terms and conditions from time to time by updating this posting. The revised terms will take effect when they are posted.


1. Order 

  • All products on our site are listed in Hong Kong Dollars. 

  • Please make sure to fill in the correct contact number with WhatsApp account while ordering. We will send you notification about the delivery details or remaining balance through WhatsApp.

  • System will generate an email to the email address registered by customer to confirm that we have received your order. Such confirmation does not constitute a promise of delivery of order items. 

  • We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation: 

    • no sufficient stock to deliver the products you have ordered;

    • no delivery can be arranged for your area; 

    • one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.


2.Payment 

  • The company accepts VISA, MasterCard, PayPal, Orders will be charged in Hong Kong dollars. 

  • We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us. 

  • We do not collect or keep your credit card information. If you choose to save your credit card information for express checkout, you agree and accept that the information will be encrypted and stored by the third party payment service providers. 

  • Products and prices displayed on our site are for reference only and are subject to alteration or modification at the time of actual transaction.


3.Delivery 

  • All orders above HK$800 are eligible for our free home delivery service. 

  • Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time. 

  • We currently divide our delivery time slots into three according to different areas which is New Territories, Kowloon and Hong Kong Island. 

  • We currently do not make deliveries to the following areas(including but not limited to): Outlying Islands, Lantau Island,Tai O, Cheung Chau, Peng Chau, Lamma Island, Discovery Bay, Mui Wo, Tung Ping Chau, Crooked Island, Grass Island, Tung Lung Chau, Po Toi, Lo Wu, Lok Ma Chau, Mai Po, Man Kam To, Ta Kwu Ling, Sha Tau Kok and any controlled areas and areas where no trucks are allowed. 

  • We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse – missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons. 

  • You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.